I placed a ticket order online this year, and boy howdy was it easy. I picked up my tickets today at Pacific Place with no hassles and no problems - it took a total of about 5 minutes, which made the $3.50 handling charge WELL worth it. Overall, I'm very much impressed with the improvements they've made to the web site. And in my opinion, one of the best features they've added is being able to view trailers for a lot of the films right there!
So if you're in doubt about what you want to see, or having trouble visualizing catalog descriptions and reviews, here's your chance to get a little preview.
Go check it out at the SIFF web site now.